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Exchange and Return

Exchange and return:

1. If you want to cancel your order, please send a message through your account on our website and we will receive your message directly or contact customer service as soon as possible and make sure to include your name, mobile number, order number, specifying whether you want to return or exchange, List of products that you want to cancel. The new goods that you wish to obtain, and attach a note with a description and detailed explanation of the reason for the return or exchange request.

2. Please choose your order carefully because we may not be able to modify or cancel any order after that, because we begin the processing procedures immediately after the order process.

3. There is no exchange or refund if you do not choose the correct size

4. Please choose the appropriate size carefully, as there is a measurement guide table, please choose from it before completing the order, as we will not be able to modify, replace or return the order in the event that you do not choose the correct size because all orders are tailored according to the size chosen (unless a note is mentioned that the product ready) There is also a note box where you can write your full measurement and we will work with it.

5. If the customer wishes to modify the dress after receiving it, the customer will pay all shipping costs and the amount of the additional modification.

 6- The customer has the right to request the return of order only if an order reaches him by mistake, within a maximum period of 14 working days, provided that the order has not been damaged or used.

Important notes:

a. In all cases, 10% of the refund value will be deducted as administrative fees + refund commission

b. If the product you requested for exchange is no longer in stock, you will be contacted to choose another product, or to accept a refund.

c. You will be responsible for all shipping costs for your returned product. Note that shipping costs are non-refundable. If you receive a refund, product shipping costs will be deducted from the refund

d. (If the shipment that was delivered to the customer is not in accordance with the request, the customer will not pay any fees, whether shipping costs or any other expenses for the return).

e. The time for delivery of the replaced product to you may vary depending on your residence location and when we receive the returned product and after examining it, we will inform you that the product has been received and whether it meets the conditions for your refund or not. If the product meets the return conditions, its refund will be transferred automatically and the amount will reach your bank account within 30 working days without the alert message, and this can be reviewed with your bank branch.

f. Please note that the measurements may vary from 0.5 to 1.5 inches due to manual measurement.

g. We understand that online shopping is different from in-store shopping. If you have any questions, please feel free to contact us, and we will help you choose the perfect product for you.